Rental Policies

Rental Policies. Deposit and Payment Policy

Thank you for choosing 1 A Magic-City Productions to be part of your special day! We want your event to be as enjoyable and hassle-free for you as possible. Even though a deposit has been paid, you may call or email us with changes to your order up until seven business days prior to the event date. Please take a moment to review the following information about our deposit and payment policy. You are welcome to contact us with any questions, or for more information.

To confirm and guarantee an order, we require a deposit payment of at least 50% of the total rental cost. Until a deposit is paid, the order is not considered guaranteed. This means that we will not hold the rental items for your use, and will not arrange for any special request items (such as specialty linens or tenting).

The remaining balance is due prior to the rental order being delivered, or being picked up by the customer. We cannot accept personal checks for the final payment. If paying by cash, a valid driver’s license or state issued ID card must be presented, and a copy kept on file.

If your order is cancelled, in writing, at least 7 business days prior to the event date, we will NOT refund the deposit. All monies paid towards events that are cancelled less than seven business days prior to the event date may be considered forfeited, and may not reimbursed.

A 10% nonrefundable damage waiver is charged on all rental items. This damage waiver covers rental items that are damaged through normal use. All broken and damaged items, including broken glassware and china, must be returned to 1 A Magic City Productions, for the damage waiver to apply. The damage waiver does not cover loss or negligence.

The replacement cost of all missing items will be charged to the contracted customer. 1 A Magic-City Productions reserves the right to charge these costs to the credit card on file for the event payments. If the missing items are returned to 1 A Magic-City Productions within 30 days, the cost will be reimbursed.

Additional charges may apply if rental items are not ready for pickup on the contracted date.